Returns

Returns

Policy: 10 days after purchase date. If 10 days have lapsed since your purchase, we cannot offer refund or exchange.

We accept returns for defective product only. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. We do not approve refunds for items ordered in error, so be careful in reviewing your shopping cart prior to checkout.

If your order is found to be defective we will issue you a full refund.

To complete your return, we require a receipt or proof of purchase.

Not covered by our return policy:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund after 14 days, please contact us at info@jnfirewood.com.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jnfirewood.com.

Have Questions? Drop us a note.